FAQ
General
Q: What is HEJI Rituals leaf incense made of?
A: Our leaf incense is crafted from a blend of natural incense materials, plant-based binders, and carefully selected fragrance ingredients, pressed into a sculpted leaf form.
Q: Can I use the leaves without burning them?
A: Yes. They can be used as scented objects in drawers, on trays, or on Christmas trees. Even unburned, they release a soft, ambient fragrance.
Burning & Safety
Q: How long does one leaf burn?
A: One leaf typically burns for around 10–15 minutes, depending on the shape and room conditions.
Q: Is the smoke very strong?
A: Our blends are designed to create a thin, elegant line of smoke with a refined, non-overwhelming scent. You can always open a window if you prefer a lighter atmosphere.
Q: Do I have to use the non-flammable felt mat?
A: Yes, we strongly recommend using the mat or another heat-resistant base to ensure safe burning and protect surfaces from heat and ash.
Orders & Shipping
Q: Where do you ship to?
A: We currently ship to selected countries and regions. Please refer to our Shipping & Delivery page for the latest list and estimated delivery times.
Q: How can I track my order?
A: After your order is shipped, you will receive a confirmation email with a tracking link. You can also visit our Track Your Order page.
Returns & Exchanges
Q: Can I return or exchange my order?
A: If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we will help arrange a replacement or refund. For more details, see our Returns & Refunds page.
Products & Scents
Q: What is the difference between the White Series and Black Series?
A: The White Series is designed for daylight rituals – airy, luminous scents for everyday calm. The Black Series is crafted for night-time focus, meditation, and deep relaxation, with richer, more atmospheric blends.
Q: Are your Christmas products limited edition?
A: Yes, our Christmas Collection is produced in limited quantities for the holiday season and may not be restocked once sold out.
If you have a question that is not listed here, please contact us via our Contact Us page and we will be happy to assist.